SHIPPING POLICY
At SoloMiner, we understand that fast and reliable shipping is a vital part of your online shopping experience.
This Shipping Policy outlines our delivery process, timelines, and terms for all online purchases made through solominer.com.au.
If you have any questions or need clarification, please contact us at sales@solominer.com.au
Where We Deliver
We proudly ship across Australia and to select international destinations in Asia.
Our reliable courier network ensures that your mining equipment and accessories reach you safely and efficiently.
For international delivery inquiries outside these regions, please contact sales@solominer.com.au to discuss available options.
Delivery Costs
Shipping costs are automatically calculated at checkout based on the weight and dimensions of your order.
You’ll see all charges clearly before payment — no hidden fees.
All shipments include live tracking, allowing you to monitor your order’s progress until it reaches your doorstep.
Please Note: While we dispatch all orders within one (1) business day of purchase, delivery timeframes depend on your location and postal service performance. Once your order has been handed to the courier, SoloMiner is not responsible for shipping delays or customs clearance times.
If you experience extended delays, please reach out to our support team — we’re always happy to help.
Domestic Shipping (Australia)
Transit Time: 2 to 8 business days (Monday–Saturday)
Order Cut-Off Time: 6:00 PM (GMT+10:00) – Australian Eastern Standard Time (Sydney)
Handling Time: 1 to 2 business days (Monday–Saturday)
We take pride in secure packaging and fast dispatch to ensure your mining products arrive safely and on time.
International Shipping (Asia)
Transit Time: 6 to 27 business days (Monday–Saturday), depending on location.
Order Cut-Off Time: 6:00 PM (GMT+10:00) – Australian Eastern Standard Time (Sydney)
Handling Time: 1 to 2 business days (Monday–Saturday)
We maintain the same high standard of care and packaging for all international orders.
For detailed global delivery estimates, please visit the Australia Post international delivery guide:
👉 https://auspost.com.au/sending/send-overseas/international-delivery-times#international
Customs & Import Rules
SoloMiner ships mining rigs, components, and accessories internationally within Asia using DAP (Delivered at Place) terms.
This means import duties, taxes, or customs fees are the responsibility of the customer.
We recommend checking your local import regulations before placing an order to ensure a smooth delivery experience.
Customer Feedback
We continually work to enhance our shipping and delivery process.
If you have suggestions or feedback about your delivery experience, please email us at sales@solominer.com.au — your input helps us improve our service for all customers.